Services
Business Analysis
- Review current and historical performance indicators
- Perform competitive market survey
- Evaluate actual and potential effective labor rates
- Appraise existing point of sale materials
- Conduct a departmental assessment
- Provide feedback data
ASM Training
- Assess current level of knowledge and competency of service staff
- Provide In The Lane training for advisors and support staff
- Establish and implement technician FRH objectives
- Proven customer handling techniques
- Effective appointment scheduling practices
- Dispatching and job tracking
- Job estimating
Operating Systems and Process
- Service Pricing
- Review current pricing structure and recommended alternatives
- Conduct repair order review and provide analysis
- GRID pricing
- Service menu review and implementation
- Parts Ordering
- Review existing Special Order Parts process
- Implement an effective SOP ordering and scheduling process
- Customer Handling
- Reception
- Concern Conformation
- Menu and maintenance sales
- Time management
- Quality control and delivery
- Follow up
- CSI
Advanced Production Techniques
- Simple Support Groups
- Lateral Support Groups
- Service Teams
- Facility maximization through the use of alternative technician & support staff scheduling
Additional Services Available Upon Request